Terms and Conditions

Welcome to the website mybeautyatelier.com , owned by Farmácia Seixas, Lda. , hereinafter referred to as Beauty Atelier, Beauty Atelier Online or My Beauty Atelier .

Farmácia Seixas, Lda. is registered under tax number 509 690 351 , with registered office at Av. Aureliano Barrigas, Nº175, 5000-413, Vila Real, Portugal .

By accessing and using this website, as well as by making purchases, the user declares to have read, understood and accepted these Terms and Conditions , and undertakes to comply with them in full. Beauty Atelier reserves the right to modify these terms at any time, without prior notice, and it is the user's responsibility to periodically check for any changes.

Beauty Atelier is not responsible for any violations of the laws of the country of destination of the order, and it is solely the user's responsibility to ensure the compliance and legality of the import of the products purchased.

All products sold on the website are original , coming from official suppliers and distributors of the brands represented, ensuring full compliance with Portuguese and European legislation, as well as the highest quality standards.

1. General Provisions

1.1. The website mybeautyatelier.com is operated by Farmácia Seixas, Lda. , an entity duly registered under tax number 509 690 351 , with registered office at Av. Aureliano Barrigas, Nº175, 5000-413, Vila Real, Portugal .

1.2. Access to and use of this website, as well as making purchases through the platform, presuppose full and unreserved acceptance of these Terms and Conditions , and we therefore recommend that you read them carefully before proceeding.

1.3. Beauty Atelier reserves the right to change, update or modify these Terms and Conditions at any time, without prior notice. Changes come into effect at the time of their publication on the website, and it is the user's sole responsibility to consult them periodically.

1.4. The user undertakes to use this website only for lawful purposes, respecting all applicable legal provisions, including intellectual property rights, privacy and data protection.

1.5. Beauty Atelier is not responsible for any violations of the laws of the country of destination of the order. It is the sole responsibility of the user to ensure the legality of the import and use of the products purchased in their country of residence.

1.6. All products sold through this website are 100% original , purchased from official suppliers and distributors , guaranteeing their authenticity, quality and compliance with Portuguese and European legislation.

2. Shipping and Delivery Times

2.1. Beauty Atelier is committed to processing and shipping orders as quickly as possible, ensuring an efficient and secure service. However, during periods of high order volume or for reasons beyond our control, delivery times may be delayed.

2.2. Estimated shipping times and respective costs vary depending on the destination of the order, as indicated below:

  • Mainland Portugal : Delivery within 24/48 working hours – Cost from €3.90
  • Islands (Azores and Madeira) : Delivery between 7 and 15 working days – Cost from €9.99
  • Peninsular Spain : Delivery within 24/48 working hours – Cost from €4.99

2.3. The delivery period starts from the confirmation of payment . Orders paid after 4:00 p.m. will be processed on the next business day.

2.4. Any delay in delivery, within the indicated deadlines, does not give the customer the right to compensation or indemnity.

2.5. If the order cannot be delivered due to incorrect data provided by the customer, absence at the delivery location or unjustified refusal to receive the order, Beauty Atelier reserves the right to charge new shipping costs or deduct such amounts from any refund of the order.

2.6. If, for any reason, an ordered product is temporarily unavailable , the customer will be notified and may choose to wait for the stock to be replenished, replace the item with another available item or request a refund of the corresponding amount.

2.7. Beauty Atelier's responsibility for the delivery of the order ends at the time of dispatch . Any incidents or damages caused by the carrier must be reported immediately, and the customer must follow the guidelines indicated in the Deliveries, Returns and Refunds section of these Terms and Conditions.

3. Payment Methods

3.1. For the greater convenience and security of its customers, Beauty Atelier offers several secure payment methods, including:

  • Multibanco (reference generated at checkout, valid for a specific period);
  • MB Way (immediate payment via the MB Way application);
  • Credit Card (Visa, Mastercard and American Express);
  • Apple Pay and Google Pay (fast payment through compatible devices);
  • Bank Transfer (upon sending proof to validate the order).

3.2. In the case of payment by bank transfer , the order will only be processed after confirmation of receipt of the amount in the Beauty Atelier account. The customer must send proof of the transfer to our support email.

3.3. Beauty Atelier uses encryption and data protection technologies to ensure secure transactions. However, it is not responsible for any failures by third parties in executing payments.

3.4. All purchases are subject to verification and approval . If irregularities or suspicions of fraud are detected, Beauty Atelier reserves the right to cancel the transaction and/or request additional information from the customer to validate the purchase.

3.5. The prices indicated on the website include VAT at the legal rate in force , where applicable. However, there may be variations in the prices of certain products due to promotional campaigns, supply costs or market updates.

3.6. Beauty Atelier reserves the right to cancel any order if an obvious error is identified in the value of the product at checkout, and the customer will be notified to rectify the situation.

3.7. Payment must be made in full at the time of purchase. Partial or deferred payments are not accepted .

4. Pricing Policy

4.1. All prices shown on the website mybeautyatelier.com are expressed in euros (€) and include VAT at the legal rate in force , unless expressly stated otherwise.

4.2. Prices and conditions practiced in the online store may differ from those practiced in the physical store . Beauty Atelier reserves the right to change prices, promotions and sales conditions without prior notice.

4.3. Promotional campaigns and discounts available in the online store are limited to existing stock and cannot be combined with other promotions in force , unless expressly indicated.

4.4. In the event of an obvious error in the price of a product listed on the website, whether due to human error or technical error, Beauty Atelier reserves the right to cancel the order for the product and refund the amount paid by the customer.

4.5. The prices shown at checkout are final and valid , including all applicable taxes and charges, with the exception of shipping costs, which are calculated according to the destination and delivery method selected by the customer.

4.6. If a customer has purchased a product whose price has subsequently been reduced due to promotions or sales, no refund or adjustment of the amount previously paid will be granted .

4.7. Beauty Atelier is committed to ensuring transparency and fairness in its prices , maintaining competitive values ​​and aligned with the quality of the products and services provided.

4.8. For any queries related to prices, promotions or commercial conditions, the customer may contact the customer support team via email hello@mybeautyatelier.com or by telephone +351 960 100 680 .

5. Exchange and Return Policy

Beauty Atelier values ​​the satisfaction of its customers and, therefore, offers a transparent and fair exchange and return policy, in accordance with Portuguese and European legislation applicable to electronic commerce and consumer protection.

5.1. General Conditions

5.1.1. The customer has a period of 14 consecutive days from the date of receipt of the order to exercise their right of free resolution and request the return or exchange of the product(s), without needing to indicate a reason.

5.1.2. Returns or exchanges will only be accepted for products that have not been opened, used or damaged , keeping the original packaging intact and in perfect marketable condition.

5.1.3. Personal care products, cosmetics, make-up, food supplements, hygiene products and other sealed items cannot be returned if they have been opened or tampered with, for safety and hygiene reasons.

5.1.4. Shipping costs associated with returns or exchanges are, as a rule, the responsibility of the customer, except in cases where the return is due to an error by Beauty Atelier or a product defect.

5.2. How to Make an Exchange or Return

5.2.1. To request an exchange or return, the customer must contact customer service via email hello@mybeautyatelier.com or telephone +351 960 100 680 , indicating:

  • Order number;
  • Product(s) to be returned or exchanged;
  • Reason for return (optional, but helps us improve our services).

5.2.2 After validating the request, Beauty Atelier will provide detailed instructions for shipping the product.

5.2.3. The customer must package the product appropriately and send it to the indicated address, bearing the shipping costs, except if the return is due to an error by Beauty Atelier .

5.3. Defective Products or Shipping Errors

5.3.1. If the customer receives a product with a manufacturing defect or an incorrect product , they must report the situation within a maximum period of 48 hours after receiving the order, attaching photographs of the product and packaging for analysis.

5.3.2. After confirmation of the error or defect, Beauty Atelier will replace the product at no cost to the customer , assuming the shipping costs for the return and reshipment.

5.3.3. If the product requested for exchange is out of stock, a discount voucher or refund will be made available to the customer.

5.4. Refunds

5.4.1. The refund will be made using the same payment method used for the purchase, within a maximum period of 10 working days after receipt and validation of the returned products.

5.4.2. If payment was made by Bank Transfer , the customer must provide the bank account details (IBAN) to make the refund.

5.4.3. The refund does not include the initial shipping costs , unless the return is due to an error by Beauty Atelier .

5.5. Exceptions to the Return Policy

5.5.1. Customized products, promotional products, special offers and free gifts are not eligible for return or refund.

5.5.2. Any product that has been used, tested, opened or whose original packaging has been tampered with cannot be returned for safety and hygiene reasons.

5.6. Customer Support Contact

If you have any questions or require further clarification, you can contact our team through the following means:

📧 Email: hello@mybeautyatelier.com

📞Phone: +351 960 100 680

6. Product Images

6.1. The images displayed on the website mybeautyatelier.com are merely illustrative and are intended to facilitate the identification of the products available for purchase.

6.2. Due to possible design, packaging and labeling updates carried out by the brands, the images presented may not reflect the most recent version of the product .

6.3. Beauty Atelier is committed to providing 100% original products purchased from official suppliers , guaranteeing the quality and authenticity of the items sold.

6.4. If you have any questions about a product, we recommend that you contact us before finalizing your purchase , via email or telephone, to obtain updated and detailed information.

7. Right to Free Termination

  1. Under the terms of article 10 of Decree-Law no. 24/2014, of February 14, the Customer has the right to freely terminate the purchase and sale contract, without needing to indicate any reason, within 14 consecutive days from:
  2. From the date of receipt of the product by the Customer or by a third party indicated by the Customer, other than the carrier;
  3. In the case of an order consisting of several goods delivered separately, upon receipt of the last good.
  4. To exercise the right to free resolution, the Customer must communicate their decision by means of an unequivocal statement , via email to hello@mybeautyatelier.com , mentioning the following data:
  • Full name;
  • Order number;
  • Date of receipt of product(s);
  • IBAN for refund (if applicable).
  1. The Customer must return the product(s) within a maximum period of 14 days from the date on which they communicated their decision to terminate the contract , bearing the direct costs of the return, unless expressly indicated otherwise by Beauty Atelier.
  2. The refund of the amount paid will be made within a maximum period of 14 days from the date of receipt of the return , using the same payment method used in the original transaction, unless otherwise agreed.
  3. Refunds may be withheld until the goods have been returned and checked for condition and conformity.
  4. The right of free withdrawal does not apply to products:
  • Sealed items that have been opened after delivery and which, for reasons of health protection or hygiene, cannot be returned ;
  • Customized or made according to the Client’s specifications;
  • That, by their nature, cannot be returned or are subject to rapid deterioration.
  1. Returned products must be intact, with no signs of use, in their original packaging and accompanied by all labels, manuals and accessories .
  2. For more information, please contact us by email at hello@mybeautyatelier.com or by phone at +351 960 100 680 .
  3. Complaints Book
  4. In accordance with current legislation, Beauty Atelier provides its customers with a Complaints Book in physical format at its headquarters and in electronic format.
  5. If the Customer wishes to file a complaint, they may do so through the Electronic Complaints Book , available at the following link: Online Complaints Book .
  6. Beauty Atelier undertakes to analyze all complaints submitted and respond within the legally established deadlines.
  7. For more information or additional clarifications, you can contact us by email at hello@mybeautyatelier.com or by phone at +351 960 100 680 .
  8. Data Protection
  9. Beauty Atelier is committed to ensuring the protection of its customers' personal data, ensuring their privacy and security, in accordance with the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679) and other applicable legislation.
  10. Personal data collected within the scope of the use of the website and purchases made are processed exclusively for the purposes of processing orders, invoicing, communicating with the customer, complying with legal obligations and sending marketing communications, if the customer has given their express consent.
  11. Beauty Atelier adopts appropriate technical and organizational measures to protect personal data against unauthorized access, loss, destruction, alteration or improper disclosure.
  12. Customers have the right to access, rectify, limit, oppose the processing or request the deletion of their personal data at any time, as well as to withdraw consent for marketing communications, by sending a request to the email hello@mybeautyatelier.com .
  13. Beauty Atelier only shares customers' personal data with third parties when strictly necessary for the provision of the service (e.g. carriers for sending orders) or compliance with legal obligations.
  14. For more information about our privacy and data protection policy, please consult our Privacy Policy , available at Privacy Policy .
  15. Dispute Resolution and Competent Court
  16. In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) Entity . Beauty Atelier is available to try to resolve any issue amicably and quickly, promoting direct contact with the customer through the available means.
  17. If it is not possible to reach an agreement, the consumer may submit his/her complaint to an alternative dispute resolution entity , namely:
  1. Alternatively, the consumer may also use the European Online Dispute Resolution (ODR) Platform available at https://ec.europa.eu/consumers/odr .
  2. For any clarification or conflict resolution, the customer can contact Beauty Atelier via email at hello@mybeautyatelier.com .
  3. In the event of a legal dispute, the Vila Real District Court will be competent, with express waiver of any other.
  4. Contacts

Beauty Atelier is available to clarify any questions related to these Terms and Conditions, as well as to provide support to customers and website users.

For any contact, you can use the following means:

📍 Address:
 Pharmacy Seixas, Lda.

175, 5000-413, Vila Real, Portugal

📧 Email:
 hello@mybeautyatelier.com

📞 Phone:
 +351 960 100 680

💻 Website:
 www.mybeautyatelier.com

Our opening hours are from Monday to Friday , from 10:00 am to 6:00 pm (Continental Portugal time).

We are at your disposal for any clarification and we thank you for your trust in Beauty Atelier .